Contact Videoify
Email the Videoify team for account help, billing questions, generation issues, and product feedback.
The best way to reach us is support@videoify.net.
We can help with:
- Account and sign-in — access, email verification, and profile details.
- Billing and credits — payments, invoices, plan changes, refunds, and credit balance.
- Generations — failed tasks, missing downloads, upload errors, and unexpected output.
- Product feedback — feature requests, model suggestions, and partnership notes.
What to include
A short, specific email is enough. Please add:
- The email address on your Videoify account.
- For a failed or unexpected generation: the task ID, the tool (MiniMax H3 or Seedance 2.5), the workflow, and what you expected versus what happened.
- For billing: the order number, or the receipt from your payment provider.
Response time
We aim to reply within 1–2 business days. Account-security and billing disputes are handled first.
Privacy and terms
Privacy requests are covered by our Privacy Policy. Questions about using the service are covered by our Terms of Service.